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Government Of Assam Pension & Public Grievances

Citizen Charter

  • Vision

    To ensure life of security and dignity of concerned section of State Govt. pensioners and facilitate promt redressal of public grievances.


    Timely and smooth payment of pension and other retirement benefits. Constant review of rules. Regulations and procedures ; and facilitating prompt redressal of public grievances, thereby promoting the welfare of pensioners in particular and citizens in general.


    1. Efficient Response to reference received from various Departments concerning service and other retirement benefits (GPF, GIS etc.)
    2. Facilitating prompt redress of pensioners' grievances and public grievances
    3. Speedy and timely disposal of commutation of pension of all State Government Pensioners
    4. Improving the functioning of Public Grievances redressal mechanism

    Details of Clients

    1. Directorate of Pension, Assam
    2. State Govt. Pensioners
    3. All Administrative Departments
    4. Citizens (Public Grievances)

    Citizen Charter
    Citizen Charter - PPG, Assam57.17 KBswf-image